Article 1 – Subject matter of the contract and the parties
1.1. This contract is between each of the consumer whose details are mentioned and the seller who operates the website www.ailia-edu.com; (hereinafter referred to as the Website) as it defines the rights, laws and obligations of the parties in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on the Principles and Procedures for the Implementation of Distance Contracts in relation to the sale of products and services through the Website and the delivery of products to the delivery address. .
1.2. The consumer acknowledges and accepts that he is informed through the preliminary information regarding the basic characteristics of the goods or services subject to sale, the sale price, the method of payment, the terms of delivery and the goods or services related to the sale of the goods and the right of “retraction” in confirming this information in the electronic environment and then accepts The services provided by the contract and announced under the provisions of this contract. Preliminary information and invoice are prepared on the payment page on the website www. ailia-edu.com is an integral part of this contract.
1.3. Seller info
Title: AILIA İNŞAAT VE ARACILIK HİZMETLERİ İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ
Customer Service: 00905303109336
1.4. consumer information
Name and lineage/functional title:
Article 2 – Date of Contract
2.1. This contract was entered into by the parties on the date of completion of the consumer’s order on which was made on the website and a copy of the contract was sent to the e-mail address of the consumer.
Article 3 – Products and services related to the contract
3.1. Details of the products and services ordered by the consumer, sales amounts including taxes and amount information are given below. All products listed in the following table will be referred to as the Product.
Image Product Unit price Number KDV VAT value Sales price
Article 4 Delivery of Products
4.1. The products are delivered to the delivery address specified by the consumer or the person / organization at the address indicated by the consumer and delivered within 7 days from the date of the order.
In the event that the performance of the goods or services subject to the order becomes impossible, then the seller shall then notify the consumer in writing or by means of a notification to provide data to the consumer within three days from the date of the occurrence of this situation, including delivery costs, if any, no later than (14) fourteen days. But if the goods are not available in the stock, this situation does not fall under the impossibility of bringing the goods.
4.2. The seller shall not be held liable if the person/institution requested to receive the products sent to another party not accepted by the consumer instead of him/her does not accept it.
4.3. The consumer is responsible for examining the product at the time of receipt, and when he sees a problem with the product, he has the right not to accept the product and request a written record of that by the shipping company employee. Otherwise, the seller does not accept any responsibility.
Article 5 – Payment method
5.1. The consumer acknowledges, accepts and undertakes that since sales by credit cards are made only by banks, the consumer will confirm the interest rates related to the interest rate and default interest on the bank and the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the bank and the consumer. Banks and financing institutions such as credit cards, installment cards, and others. The payment / installment facilities provided by the exporting institutions are the payment and / or installment facilities provided directly by the mentioned institutions only. The sales of products achieved in this framework between the seller and the consumer are not counted as installment sales, but rather this is considered a cash sale. The seller’s legal rights in cases deemed by law to be sold in installments (including the right to terminate the contract and/or pay off the remaining debt with default interest, if none of the installments are paid) exist and are reserved. In the event of consumer default, a default interest rate of 5% per month is applied.
Article 6 General Provisions
6.1. The consumer acknowledges and accepts through the form that he has read the relevant information about the basic characteristics, sale price, method of payment and delivery of the product subject to sale in this form and gives written confirmation thereof.
6.2. Through this form, the consumer indicates his confirmation in writing, before concluding remote contracts, the seller must give the consumer the requested address, the basic features of the ordered products, and the price of the products including taxes, the right of recourse, payment and delivery information are confirmed correctly and completely.
6.3. The seller shall be responsible for delivering the products in a proper and complete manner, in accordance with the specifications specified in the order and with warranty documents and user manuals if any.
6.4. The seller may offer another product of equal quality and price to the consumer before the contractual performance obligation expires.
6.5. If the seller fails to fulfill contractual obligations in the event that it is impossible to fulfill the relevant product or service, the seller must inform the consumer of the contractual performance before the expiration of the contract and supply another product of the same quality and price to the consumer.
6.6. In order to deliver the Product subject to the Contract, it is mandatory to deliver the signed copy of this Agreement to the Seller in electronic form and pay the price through the Consumer’s preferred payment method. The seller is not responsible for not receiving the product if the price of the product has not been paid or canceled in the bank records for any reason.
6.8. In the event that it is impossible to fulfill the goods or perform the services in the relevant matter, the seller shall notify the consumer in writing within three days from the date of knowledge of this situation, and the seller shall return all payments collected, including delivery costs, if any, within a period not exceeding (14 ) fourteen days. It is not considered impossible to fulfill the goods if the goods are not available in stock.
7- Product deliveries
7.1. The products are delivered to the delivery address specified by the consumer or the person / organization at the address indicated by the consumer and delivered within 7 days from the date of the order.
In the event that the performance of the goods or services subject to the order becomes impossible, the seller shall notify the consumer in writing or by notification providing data to the consumer within three days from the date of notification of this situation, including delivery costs if any, no later than (14) fourteen days . It is not considered impossible to fulfill the goods if the goods are not available in stock.
7.2. The seller shall not be held liable if the person / institution required to receive it does not accept the products sent to another party referred to by the consumer on his behalf.
7.3. The consumer is responsible for examining the product at the time of receiving the product and when he sees a problem in the product while receiving it from the shipping company, the consumer has the right not to accept the product and request a written report of damage by the employee of the shipping company. Otherwise, the seller will not accept responsibility.
8- The right to withdraw and withdraw from an opinion
In accordance with the relevant provisions of the Executive Regulations for Consumer Protection No. 6502 and the Remote Contracts Regulations, it;
8.1 The consumer is entitled to distance contracts related to the sale of goods by using the right of withdrawal and retraction within 14 (fourteen) days from the date of receipt of the goods without any justification and without paying a penalty clause. However, the consumer may use his right of withdrawal and retraction from the date of creation of this contract until the delivery of the goods. Notification of the exercise of the right of withdrawal shall be sufficient in writing to be given to the seller or its provider in writing or through permanent storage of data. In order for our customers to use their right of withdrawal, they must fill out the return form sent to them with the product and send the product to the shipping company along with the return form sent to it.
setting periods for the right of withdrawal;
a), If there is a single order but it is delivered in batches, the day of delivery shall be deemed to be the day on which the consumer or the third party specified by the consumer receives the last product as the basis,
b) On the day when the consumer or the third party specified by the consumer received the last piece in the goods consisting of more than one part,
c) In contracts in which the goods are delivered regularly within a specified period of time, the day on which the consumer or the third party specified by the consumer takes delivery shall be considered as the main day.
8.2 Cases in which the consumer’s right of withdrawal cannot be used:
a) products prepared according to the wishes or personal needs of the consumer,
b) the delivery of goods that may be perishable or produced that may expire,
c) Delivery of goods that are not suitable and damaged in terms of health and hygiene in terms of packaging, tape, sealing and parceling,
d) Commodities mixed with other products after their delivery and which, due to their nature, cannot be separated.
c) The goods are variable from the elements of preservation of the product, whether cover, tape, seal, package, as well as physical materials with digital content and computer-related materials.
h) Delivery of periodical publications such as newspapers and magazines, except as provided for in the subscription agreement,
g) Services related to a specific period or payment must be made within a specified period as well, such as accommodation, transportation of goods, car rental, supply of food and beverages or spending in leisure time for the purpose of entertainment or rest,
d) Services provided immediately in the electronic environment or intangible goods delivered directly to the consumer,
y), the services that have been performed by the consent of the consumer and before the expiration of the right of withdrawal,
t) In cases where the price does not apply to contracts related to goods or services that vary according to fluctuations in the financial markets and which are not under the control of the seller or supplier.
8.3- In the event that the consumer uses his right of withdrawal, the seller or the provider shall return the total amount received within 14 (fourteen) days from the date of the notice of withdrawal to the consumer’s account, negotiable documents that put the consumer in debt, etc. The seller or supplier is obligated to return this to the customer without the customer incurring any fees as a result.
8.4 – The consumer will not be responsible for any changes or distortions that occurred if he contained the goods in accordance with the operation, technical specifications and instructions for use that he followed.
8.5 – If the consumer uses the right of withdrawal, he will not be responsible for paying the expenses related to the return of the goods to the seller through the carrier specified for the return mentioned in the preliminary information and identified by the seller. In the event that the seller does not specify any carrier for the return in the initial information, the seller cannot be claimed at any cost from the consumer. In the event that the carrier specified in the preliminary information does not have a branch at the consumer’s location, the seller is obliged to ensure that the goods he requests to return are taken from the consumer without any additional costs.
8.6- The consumer is obliged to return the goods to the seller within 10 (ten) days from the date on which he notifies the seller of his use of the right of withdrawal, unless he submits a proposal to return the seller to recover his property.
8.7 – The consumer has no right to withdraw and withdraw his opinion on products that are specially prepared for the consumer in accordance with what is mentioned in Clause A in Paragraph 1 of Article 15 of the Regulations on Distance Contracts,
8.8 – Orders cannot be canceled if they are in the “given for shipment” status at the delivery stage.
8.9 – For orders placed under “Given for Shipment” status, our customers must return the goods to the shipping company without opening the product box. 8.1. The provisions of this Article are reserved.
The company that must be notified of the withdrawal and retraction:
Title: AILIA İNŞAAT VE ARACILIK HİZMETLERİ İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ
Customer Service: 00905303109336
Article 9 – Agreement regarding evidence and the competent court
9.1. In resolving any dispute that may arise out of this Agreement and/or its performance, Seller’s records (including magnetic recordings such as computer audio recordings) shall constitute conclusive evidence; The consumer arbitration committees, which reach their announcement by the Ministry of Industry and Trade, consumer courts and executive directorates located in the areas of residence of the two parties, are the arbitrators in settling the dispute between the consumer and the seller.
9.2. The Consumer acknowledges, accepts and agrees that he has read all the conditions and explanations written in the Order Form forming an integral part of this Contract, has received, checked and accepted all preliminary information.